Perform a high amount of problem resolution and diagnosing of customer issues Serve as an answer point for internal customer outreach representatives’ questions and concerns, and serve as an escalation point Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications Resolves personnel problems by analyzing data investigating issues identifying solutions recommending action. Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources maintaining compliance with established safety policies and procedures Provides department information by compiling, initiating, sorting, and analyzing production performance records and data answering questions and responding to requests Maintains quality service by establishing and enforcing department standards Completes department production plan by scheduling and assigning personnel accomplishing work result's establishing priorities monitoring progress revising schedules resolving problems reporting results of the processing flow on shift production summaries Maintains work flow by monitoring steps of the process setting processing variables observing control points and equipment monitoring personnel and resources studying methods implementing cost reductions developing reporting procedures and systems facilitating corrections to malfunctions within process control points initiating and fostering a spirit of cooperation within and between departments. Excellent written and verbal communications skills with the ability to relate with every level of the organization effectively.Ability to deal with problems involving several concrete variables in standardized situations.Ability to compute rate, ratio and percent as well as able to draw and interpret bar graphs.Ability to interpret and simplify large amounts of data and information into an executable strategy, which is coordinated using various refinery departments.Strong knowledge of refinery safety procedures and Refinery Instructions (RI).Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to identify critical issues quickly and accurately.Professional, articulate and able to use good independent judgment and discretion. ![]() ![]() Good working knowledge of procurement and maintenance systems ![]()
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